Most Frequently Asked Questions Revealed:

1. When can I expect my package to arrive?

A: Alexa’s Online Closet partners with global merchants and artisans in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as Tibet, United States, China, Europe, Thailand etc... It may take anywhere from 14 - 40 days on average. This is highly dependent on the customs and import process in your country. Please note during the November/December holiday season that these time frames may be impacted as well as LATE JANUARY/EARLY FEBRUARY due to Lunar New Year Festival but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region. 

 

USA: Between 10 - 30 days average 

Canada: Between 20 - 30 days average

Europe: Between 20 - 40 days average

Australia: Between 20 - 40 days average

All Others: Between 30 - 60 days average

 

2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that? and What about Duty Fees?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.

B: Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.

 

3. Refunds/Exchange Policy

A: Received a shirt and it doesn't fit quite right? Just reach out to use and we can take care of you. All you have to do is send it to our address here in the United States. Upon return we will refund you and you can reorder in the size you desire.